FAQ

Electric mobility

 
 
  • How does charging work?

    Charging an electric vehicle with a Box Station or a Pole Station is simple and intuitive. Simply follow these simple steps.

    • Identify the card by holding it over the active area underneath the lid. Connect one end of the cable to the electric vehicle and then the other end to the Box Station/Pole Station outlet.

    • The electric car and the Box Station/Pole Station are connected and charging starts. During charging, the power consumption in Watt hours (Wh) will be displayed.

    • To release the cable or to interrupt charging at any time, you must hold the card over the active area for identification. The Box Station/Pole Station will communicate to the system the kWh consumed, which will be debited in the bill.

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We would like to inform you that due to the national health emergency, all of our employees will now be working from home. All of your requests can be sent to the following email address servizio.clienti@aldautomotive.comor made directly on the MYALD platform found on this site. All requests will be dealt with as quickly as possible.

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